Help Center

Responsible Gaming

Last Updated: 26.02.2024

Lucky Ones is your safe place for reliable gaming and entertainment. Our professional team does its best to provide you with the most comfortable conditions and interesting games. However, in some cases playing at a casino may bring disappointment and an unpleasant experience. We want to warn our players against cases of gambling addiction. Below you will find some important information on this matter, so please take some time and read it.


In some cases, people have certain gambling issues, when they are not able to find a middle ground between how much they want to play and how much they actually can. If this is also your situation, there is the possibility to exclude yourself from playing at our casino. You can activate this option by contacting our Support Service via Live Chat.

In the case where a friend or family member gets in this situation, you can also contact our Support Service Team and ask for help. Our Support Service Team is ready to help you every day 24/7.

Gambling is an activity of entertainment, relax and enjoyment. We want our players to use it in this way. If you cannot keep control of the time and the amount of money spent every day, you probably should seek help of specialists dealing with cases of compulsive gamblers.


Prioritize safer gambling with Lucky Ones Responsible Gambling. Our commitment to responsible gaming ensures a secure and enjoyable experience for players.

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